LabiDesk Reviews

Labidesk is shaping up to be a solid player in the customer support arena. From my experience, it ticks all the boxes when I stack it up against the top competitors. The pricing is definitely more appealing, but there are a few things to keep in mind. This tool is still fresh on the scene, so having some doubts is totally understandable. The user interface can be a bit overwhelming at the start, with a lot of features to configure, and the guide doesn’t really provide much help.

That said, the customer support team was quite responsive. Setting up Labidesk as a chat widget on my site was a breeze, and it gets the job done. I do have some worries about GDPR compliance, even though the developer assured me it meets the standards. Time will tell.

The development is moving along steadily, and they seem to be attentive to user feedback. Overall, my experience has been mostly positive.

Pros:
1) A complete help desk tool - all the key components packed into one platform (support center, live chat, knowledge repository)
2) Quite user-friendly - the onboarding process is straightforward, making it easy for us to get started
3) Highly customizable - plenty of options to choose from

Cons:
1) No mobile apps for iOS or Android (only functional on a laptop, not portable)
2) UI/UX could use some work (a dark mode would be a nice touch)
3) It would be great to see more features and integrations added

In summary, LabiDesk serves as a comprehensive help desk tool that effectively manages customer relationships. It's loaded with features yet remains easy to navigate. With a well-structured solution like LabiDesk, we can keep our customer contacts and details neatly organized, ensuring we don’t miss any tasks.

I've been utilizing LabiDesk for some time now, and I really dig it. My crew relies on it as a support hub. It's user-friendly and comes packed with features like a shared inbox, a knowledge base, and a bunch of others. The interface could use a bit of work, though. I definitely suggest giving it a try!

I had a tough time locating the Omni Channel Settings. All in all, the Support Interface feels pretty modern when stacked against other ticketing systems. The login and navigation are quick, which is a plus. If they could roll out a Mobile App, that would be fantastic too.

One feature I really dig is the personal Signature Element. It saves me from having to set that up on my personal email. Fingers crossed they get the SMTP set up soon.

LabiDesk serves as a platform for customer service and support that helps you gather, engage, and react to feedback. With this tool, you can effortlessly keep track of how your customers view your business and how they connect with you through emails, phone calls, and chat.

I really appreciate how simple the dashboard is to use; the UI/UX is pretty solid, and I can find everything I need in one spot. It simplifies the ticketing process and is packed with features like ticket systems, help widgets, and even live chat, which can really enhance the helpdesk experience for developers. However, there’s still room for improvement. Perhaps a personalized help site could offer a live view while editing, and incorporating drag & drop functionality would definitely enhance the user experience. Also, the pagespeed score does take a bit of a hit because of the widgets.

This is a fantastic all-in-one tool for customer support. I really appreciate the team; they’re super receptive to feedback and pay attention to what users have to say. Their customer support is quite helpful too, and they resolve issues whenever I hit a snag.

Really enjoying how straightforward it is.

Pros:
Labidesk is an essential helpdesk tool that every business should consider. It's user-friendly, and getting started is a breeze.

Cons:
The reporting features are still being developed and will be available soon.

Can't wait to see it in action.

Labidesk is a fresh approach to offering a comprehensive ticketing and live chat support system. While it’s not completely polished yet, it’s definitely functional and effective. I gave it 4 stars because they’ve got the right components to make it work, but they still need to add some key features like mobile apps and iron out a few minor bugs.

Great that it can be added to any page, like my helpdesk page, with just a simple copy-paste! The dashboard is nicely laid out, making it a breeze for me to find what I need. They really considered what users would want, packing so many essential features into one bundle.

However, I don't reckon they have a mobile app at this point.

LabiDesk offers a straightforward and user-friendly Helpdesk and Live Chat option. You can also utilize pre-written responses with LabiDesk. The level of customization available for the widget is impressive. Setting it up is a breeze, and you can dive right in and continue to enhance it over time. There's also a fantastic admin interface for chatting with customers on your site.

One of the main reasons to go with Labidesk is the variety of tools it offers all in one spot. It’s super handy to manage emails, live chats, tickets, and tweak your knowledge base without jumping around. Plus, their customer support is top-notch! That said, it feels pretty basic. You can change the color and tweak the appearance of your live chat and knowledge base a little, but there’s not a whole lot more you can do to really make it reflect your brand. More options for customization would definitely help in making this help desk seem more polished. I’d really like to be able to add my logo to emails. Also, getting alerts when customers are on live chat would be a big plus. Features like auto-switching agents and other enhancements would make things smoother for me and nicer for the customers.

My initial encounter with Labi desk was a bit of a mixed bag. I've actually used their other product, Labi blog, before. The main problem I noticed was the slow pace of development. Aside from that, Labi desk is a really handy support tool with a pretty extensive roadmap.

It's quite budget-friendly compared to other support desk options out there.

Aleks, the founder, is super responsive, and I really hope he can ramp up the development speed and wrap up the roadmap soon.

I’m also eager to see their complete Labi office suite when it’s ready.

This platform is quite intriguing for addressing customer inquiries. Besides just customer service, there's also a live chat feature. I'm really looking forward to the upcoming integrations with Facebook and WhatsApp.

I decided to try out LabiDesk after checking out what it has to offer, and I gotta say, I've been quite pleased with the bang for my buck. It's not just a ticketing system; it’s a help desk, a knowledge base, and so much more. LabiDesk really simplifies communication between staff and clients.

If you're on the hunt for a tool that can save you some time and help your business expand, LabiDesk is just what you need.